Welcome. If you’ve been nominated for training with People Improvers, this page has everything you need to know before you apply and while you study with us.

Please read the Student Handbook and our Fees, Invoicing and Refund Policy before you complete your application.

Student Handbook
The handbook explains how your training and assessment work, your rights and responsibilities, the support available to you, and how to make a complaint or appeal a decision.

Download the Student Handbook – Version 13, October 2026

Policies

Fees, Invoicing and Refund Policy and Procedure
How training is paid for, what happens if you need to withdraw or change participants, and when refunds apply.
Download the Fees, Invoicing & Refund Policy

Student Complaints and Appeals Policy and Procedure
How to raise a concern, make a complaint or appeal an assessment result, and the timeframes we work to.
Download the Complaints & Appeals Policy

If you’d like a copy of any of our other policies, please get in touch.

Before you apply
You’ll need a Unique Student Identifier (USI) to enrol. If you don’t have one, you can create one free at usi.gov.au. It only takes a few minutes.

If you think you may already have some of the skills covered in your course, you may be able to get Recognition of Prior Learning (RPL) or credit transfer. Let us know before your course starts.

If you need any adjustments, or help with reading, writing, maths or using computers, let us know before your first session so we can have support ready.

Support services

If anything comes up during your training, whether it’s personal, health-related, or about the training itself, please talk to your trainer or contact us. These services are also available to you at any time:

• Access Mental Health – Helpline (24 hours) – 1800 332 388
• Advocacy Tasmania – 1800 005 131
• Alcohol and Drug Service Tasmania – 1300 139 641
• Alcohol and Drug Information Service (24 hours) – 1800 250 015
• Beyond Blue (24 hours) – 1300 22 4636
• Child Safety Service (24 hours) – 1800 000 123
• Family Violence Counselling and Support – 1800 608 122
• Lifeline (24 hours) – 13 11 14
• Mental Health Families & Friends Tasmania – 03 6228 7448
• Official Visitors Program – 1800 001 170
• Parent Line (24 hours) – 1300 808 178
• QLife – LGBTIQ+ support – 1800 184 527
• Relationships Australia Tasmania – 1300 364 277
• Sexual Assault Support Service (24 hours) – 1800 697 877
• Suicide Call Back Service (24 hours) – 1300 659 467
• 13YARN – Aboriginal and Torres Strait Islander crisis support (24 hours) – 13 92 76

Contact us
Sonia Hodgetts, CEO
0438 810 719
ceo@peopleimprovers.com

People Improvers Pty Ltd | RTO 45208
13 Wellington Street, South Burnie TAS

Printed copies of the handbook and policies are available on request.