Service and Product Reviews

Give the business a detailed understanding of the areas targeted for improvement.

Root Cause Analysis

At times we don’t have data about the problem we’re investigating. In these cases, clues to the root cause of the problem lie in the problem itself. Asking questions about the problem can help teams identify potential root causes.

Statistical Decision Making

Metrics Boards

We can develop goals and show gains by deploying cascaded metrics and targets across the business, that align to supporting People, Quality, Velocity, and Cost.